| J. Kevin Carroll : Résumé | |||||||||||||||||
| Profile/Background Summary | Education/Awards | ||||||||||||||||
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Extensive troubleshooting and problem- solving skills in a variety of managerial, technical and mechanical settings. Project management from customer requirements to delivered, operating systems. Training, super- vision and team organization experience. Excellent interpersonal communication skills in multi-cultural environments, including technical writing, verbal interpretation and oral presentation |
Duke University: Master's of Public Policy, anticipated 1998. University of California, Berkeley: Bachelor of Science, Natural Resource Economics: 1993; Emphasis: Public policy. Awards 1998 Public Policy Scholar, N.C. Governor's Institute on Alcohol and Substance Abuse: Award to research effectiveness of prison drug treatment in reducing recidivism. 1995 Staff Internship Award, University of California, Berkeley: One of six recipients. Chosen to work on implementation of Total Quality Management Plan. | ||||||||||||||||
| Skill Summary | |||||||||||||||||
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PROBLEM ANALYSIS & POLICY DEVELOPMENT * Identified 27 performance indicators for four major service divisions and designed plan for implementation. Used statistical techniques and graphical analysis to monitor and analyze systems of service delivery and level of customer satisfaction. Consulted with all levels of employees to achieve consensus on measures. * Saved over $100,000 annually through the design of new installation techniques for data communications outlets, substituting more efficient labor and testing techniques, and lower cost, higher quality materials. * Correlated crime increase to new police staff allocation system, resulting in revamped neighborhood oriented patrol methods. SYNTHESIS, WRITING, TRAINING & COMMUNICATIONS * Negotiated a TQM system that incorporated the interests of management, supervisors and represented employees. * Summarized articles and other written material for Director's briefings. * Designed and presented training on organizational performance measures for management, supervisors and staff. * Wrote final specifications and contracts for data communications installation. * Synthesized research and briefed neighborhood leaders on energy, housing, crime and waste disposal issues. * Organized, wrote and edited newsletter and factsheets on a variety of issues for citywide coalition of neighborhood organizations. * Researched and wrote final consumer group brief on recommended reductions in electric utility rate increase application, resulting in $6 million annual consumer savings. TECHNICAL * Participated in design of state of the art data collection and reporting system for organizational performance measures, utilizing off-the-shelf equipment, software, and existing campus computer network. * Installed and maintained computer network incorporating Macintosh, UNIX and IBM, including software and hardware in mixed ethernet/LocalTalk environment Additional Coursework Instituto Angloamericano, Cuernavaca, México Spanish Language Intensive, July '97. Vista College: International Trade Finance, Spring '97. International Risk Management, Spring '97. Letters of Credit, Spring '97. International Agents and Distributors, Spring '97. Spanish 1A, Fall '96. Managerial Accounting and Budgeting, Spring '94. Financial Accounting, Fall '93. U. C. Berkeley Extension: Property Management, Fall '95. Total Quality Management, Summer '95. Introduction to C Programming, Spring '95. Real Estate Investments, Spring '95. Real Estate Principles, Fall '94. International Marketing, Fall '92. | |||||||||||||||||
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